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Our Triple Guarantee

BrandHK Moneyback Guarantee!

BrandHK stands by the quality of all items offered on the website.

  • In the unlikely event that you are not completely satisfied with your order, we guarantee to respond to any quality problems within 2 working days
  • We guarantee that if a product is defective we will replace it or, if this is not possible, we will refund your money
  • We guarantee all our USB chips for one year from the date of purchase

Please Note: This guarantee is applicable to garment orders only if they have been washed in accordance with our washing instructions. For items not shown on our website (special orders) our guarantee is to match the pre-production sample. Unless we specifically agree to match a Pantone colour exactly our guarantee extends to making a reasonable match only. Customers should inspect deliveries on arrival. Any problems should be notified to us immediately.

BrandHK On-Time Guarantee!

We know that you need your promotional gifts on time for your event or promotion. We guarantee to have your goods ready on the promised date or we will discount 10% from your order value.

Please Note: Our Sales Order with you will specify the date agreed. Any changes to this date must be agreed in writing between you and us. Changes to any order after we have started work will alter the promised delivery date. Extreme weather conditions, customs delays, or other Force Majeure circumstances may change the promised delivery date.

For orders delivered by courier we will guarantee the dispatch date as above. Whilst we cannot be responsible for delays in transit, we deliver all courier orders using our trusted global logistics partners so you can be assured your order is the best hands.

BrandHK Ethical Guarantee!

We are committed to sourcing only from factories that meet a minimum set of ethical standards. We define these standards as follows:

  • The factory will not employ children in any part of the manufacturing process.
  • The factory will not employ forced labour (e.g. convicts) in any part of the manufacturing process.
  • The factory will have good working conditions for employees: acceptable standards of cleanliness, hygiene and lighting.

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What Our Customers Say

Nice company, nice staff, nice products and nice service. Products are popular among our global customers. Very happy to cooperate with such a great team!

- Microchip Technology Hong Kong

The team is friendly and professional, and always respond quick on my requests and queries.

- Edwards Lifesciences

Ordered customised mugs for an event. They were of good quality, done professionally and delivered on time. Kudos to good service from the customer service rep, Raymond.

- ULI Asia Pacific

Really outstanding customer service which absolutely exceeded expectations. Super responsive and helpful all the way through.

- Jonathan, The Hong Kong Legal Walk

Just wanted to email you in person and commend the work put in by Mr. Raymond Cheng. He is an exceptional salesperson & managed to help us very well. All the employees at my company LOVED the merch!

- Senior Business Development Manager, TOPO

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Contact Us

  Need help? Contact our Sales Team!

  +852 2516 7944

WhatsApp   WhatsApp

Unit D 9/F Central House
270-276 Queens Road Central
Hong Kong


Terms and Conditions »

Prices are exclusive of setup, delivery and taxes. No taxes are applied in Hong Kong. Please note that lead times are exclusive of delivery or shipping time.
Prices and specifications are subject to change without prior notice.

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